Troubleshooting Guide: A Dentrix Module Is Still Active When Trying To Run Month End Utilities or Updates

The following window is displayed stating that there are still active Dentrix sessions open: 

IMPORTANT: After each step check to see if resolved prior to continuing to troubleshoot. 

1. From the Dentrix Connection Status dialog (shown above), take note of the computer names that are listed. All computers must be out of Dentrix before proceeding.
   • If you are certain that everyone is out of Dentrix, proceed to Step 2.
   • If you prefer, you may go to each computer listed above and verify this before you continue.
     1. If you decide to close modules physically on each computer, take note of the following:
        • NOTE: If a website is listed as being connected, please see article 70498
        • NOTE: If error occurred during Month End - WebSyncReminder and Digital Highway are OK to remain open.
        • NOTE: If error occurred performing a Software Upgrade - WebSyncReminder and Digital Highway will need to be closed.
     2. From the Dentrix Connection Status dialog, click Retry to ensure all computer connections have been closed.
         
2. After verifying no one is working on the computers listed in Step 1, you can close any remaining connections by opening the Server Administration Utility.   
   • In a 32-bit Windows Operating System, the file will be located in the C:\Program Files\Dentrix\ folder
   • In a 64-bit Windows Operating System, the file will be located in the C:\Program Files (x86)\Dentrix\ folder

   Please be aware that if anyone is currently working within Dentrix they will lose any unsaved work (i.e. notes that are being typed will not be saved)  

   1. Within that utility, click on the Maintenance Tasks tab.
   2. Click Stop Dentrix Server Process, wait a moment, and then click Start Dentrix Server Process
      
      
      NOTE: If you Stop/Start the service and any computers have Dentrix modules open, this can result in a 127 error appearing on those machines. This can be resolved by restarting that computer.
       
   3. Wait 15 seconds, click the Refresh button. If nothing shows up in that window, close the Server Admin Utility.
   4. Attempt to perform the task that originally gave you this error (Close Month, run utility, etc.).
      NOTE: It is always recommended to have a Backup before running Month End or utilities.
   5. See Additional Troubleshooting steps at the bottom of this article.

    

   For installs, check the hosts file to see if there is website in the list instead of the computer name.  If so, correct and try again.