Procedure On Billing Statement Still Shows Asterisk After Payment Has Been Posted To The Claim

This is Working as Designed. If the billing statement option 'Include Procedures with Claim Pending' is checked then the Billing Statements will show all associated procedures codes (regardless of the date) on all pending claims (which have not yet been paid) at the bottom of the Billing Statement with an asterisk signs (*) next to the pending claim's procedures.  

The * sign is indicating that the procedure codes have been billed to insurance and are unpaid claims.  This option to 'Include Procedures with Claim Pending' is simply a visual preference and you do not have to have the option checked, it is an option of preference, so if you uncheck the option the procedures on pending claims will not be shown at all as this turns the feature off.  

However if the option is turned on, then once a payment is made you will need to wait until the next month's billing statements and then the associated procedures will be omitted from the statement.  Or optionally, you can change the Balance Forward Date in Office Manager Reports Billing to a date that is AFTER the payment date.  

Reasons why this occurs:

1.  If the Balance Forward Date is AFTER the claim's payment, the procedures will no longer print on the statement.
2.  Verify that the insurance insurance payments (primary and secondary if any) are entered correctly by opening the pending insurance claim and choosing Enter Payment from the menu bar (This is the only way to make a payment to insurance properly in DENTRIX).  In this manner the insurance claim will be paid and closed and procedures will no longer display on the Billing Statement with the Include Procedures On Billing Statement option marked.  
   
3. Verify that the 'Outstanding Billed to Medical Dental' at bottom of ledger for this family is 0/0.   If something is showing a value this indicates a claim is still pending and has not yet been received for the family. 
   
4.  Payments that are entered from Ledger Enter Payment is not the proper way to post insurance payments in DENTRIX.  However, there are some cases where this is done and is acceptable where a claim may not be posted in the Ledger (e.g. A new office that converted to DENTRIX from another software and the claim is not transferred to the LEDGER, or where the claim does not exist for some reason).